Refund policy

Returns
We do not accept returns, and refunds of the product price are generally not possible. Refunds or replacements are only available if we sent the wrong item. In this case, please contact us within 5 business days of receiving your order at hello@cucina-alpina.com and include your order number. We will then get back to you with instructions for the return process.

Damaged or defective items
If your order arrives damaged or defective, please contact us within 5 business days of receiving your order at hello@cucina-alpina.com and include your order number and photos of the issue. If your claim is approved, we will offer a replacement, refund, or credit depending on the case.